DiscordChoose support
Join discord.gg/onechunk and open the appropriate support ticket.
Help desk
Support
For account, connection, gameplay, or purchase help, open a ticket in Discord.
Faster answers
Open a ticket
Add context
Include your Minecraft username, device or platform, and a clear description of what happened.
Show the issue
Attach screenshots or the exact error message when possible. Never post payment details publicly.
Before you submit
Quick checks
- EditionMinecraft Bedrock
- Server IPOnechunkmc.com
- Port19132
- Console routeAdd JoinOC
- Server updatesView Discord ↗
Frequently asked
FAQ
What server does OneChunk run?
OneChunk now focuses on one Minecraft Bedrock Prisons server.
What address and port do I use?
Use server IP Onechunkmc.com with port 19132.
How do I join from a console?
Add the gamertag JoinOC inside Minecraft, then join from the Friends or Worlds tab. The full walkthrough is on the connection guide.
Where can I learn the Prisons systems?
The Prisons wiki covers Vaults, Crates, Vouchers, Quests, Pets, Boosters, Pouches, Backpacks, Rank, and Prestige.
Where do I ask about purchases?
Join the Discord and open a private support ticket. Staff will share the current Prisons offerings and approved payment process there.
The status says online, but I cannot connect. What now?
Confirm that you are on Bedrock, re-enter the address and port, restart Minecraft once, and then include any error message in a Discord support ticket.